Only your business operating name will appear on their statement. This is known as your DBA (doing-business-as) or O/A (operating-as) name.

Processed funds are deposit to your account in 2 business days. Visit our Bank Deposit Information Section for more details.

We operate on a gross-billing cycle (unless a special request is made). Settled transactions will appear in your bank account in full and transactions fees for the processed funds are removed from the same bank account at the end of each month.

You will receive a notice by mail or email of the chargeback and a 30-day window to provide a rebuttal to the customer’s issuing bank.

Refunds are processed in real-time and settled with the rest of your transactions. The customer’s credit card bank can take up to 10-days to display the refund on the customer’s statement.

Yes. If your business operates seasonally, please indicate which months are active and which are dormant. You will not be charged any fees on your off-season.

Below is a list of industries that cannot be approved for merchant account. All of IntruxtPayments’s merchants must operate according to each card brand’s policies and within Canadian and US laws and the laws of their operating regions. If you are unsure whether your business falls within our prohibited merchant list, please contact us.

– Online pharmacies without VIPPS or CIPA certification
– Fortune telling, including tarot card readers and mystics.
– Adult entertainment, escort services and sexual encounter firms.
– Telemarketing firms.
– SEO services and packages (where SEO services are specifically advertised).
– For-profit adoption agencies.
– Online/MOTO tobacco and nicotine product sales. (retail allowed)
– Collection agencies, credit restoration agencies, bankruptcy lawyers and agencies specializing in the refinancing of debt.
– Personal life coaching services.
– Drug paraphernalia retailers.
– Identity-theft protection services.
– Investment services (merchants who buy, sell and broker securities and stocks).
– Online/MOTO guns and firearms sales. (excluding accessories)
– Multi-level marketing (MLM) and pyramid schemes.
– Internet gambling.

The above list is for informational purposes only and does not represent a guaranteed approval for businesses outside of these industries. All new applicants are subject to conditions and approval of the application by IntruxtPayments and its partnering banks.